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Privacy Policy

Last updated: March 2025

The Los Angeles Addiction Hotline ("Los Angeles Addiction Hotline") is committed to protecting the privacy of every person who visits our website or calls our hotline. This Privacy Policy explains what information we collect, how we use it, and the steps we take to safeguard your data. By using our website at losangelesaddictionhotline.com or calling (213) 277-7446, you agree to the practices described in this policy.

1. Information We Collect

Contact Form Submissions

When you submit a message through our contact form, we collect the information you provide, including your name, email address, and the content of your message. This information is used solely to respond to your inquiry and is not shared with any third party.

Website Analytics

We use third-party analytics services (such as Google Analytics) to understand how visitors use our website. These services may collect information such as your IP address, browser type, operating system, referring pages, pages visited, time spent on pages, and the date and time of each visit. This data is collected in aggregate and is used to improve the content and usability of our website. We do not use analytics data to identify individual visitors.

Cookies

Our website may use cookies — small text files stored on your device — to improve your browsing experience and to collect analytics data. You can control cookie settings through your browser preferences. Disabling cookies will not affect your ability to access the core content of our website.

Server Logs

Our web hosting provider automatically collects standard server log information, including IP addresses, browser types, and pages requested. This data is retained for security and operational purposes and is not used to identify individual visitors.

2. Call Tracking Disclosure

When you call (213) 277-7446 or any phone number displayed on our website, the call may be routed through a call tracking system. Call tracking allows us to understand which pages and resources on our website are most effective at connecting people with help. The following information may be collected during a call:

  • The phone number you are calling from (caller ID)
  • The date, time, and duration of the call
  • The webpage or advertisement that led you to call
  • General geographic location based on area code

Call recordings may be used for quality assurance and training purposes. If a call is recorded, you will be notified at the beginning of the call. You may request that a call not be recorded, and your request will be honored.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries submitted through our contact form
  • To connect you with appropriate addiction resources and treatment referrals
  • To improve the content, functionality, and usability of our website
  • To monitor and analyze website traffic and usage patterns
  • To ensure the security and integrity of our website and phone systems
  • To comply with applicable laws and regulations

4. Third-Party Analytics and Advertising

We may use third-party services for website analytics, advertising, and call tracking. These services may collect data about your visit to our website through cookies, pixels, or similar technologies. Third-party providers we may use include:

  • Google Analytics — website traffic analysis and reporting
  • Google Ads — advertising performance measurement
  • Call tracking providers — call attribution and analytics

These third-party services have their own privacy policies that govern their collection and use of data. We encourage you to review their policies. We do not sell your personal information to any third party.

5. HIPAA Notice

The Los Angeles Addiction Hotline is an information and referral service. We are not a healthcare provider, health plan, or healthcare clearinghouse, and we are not a covered entity under the Health Insurance Portability and Accountability Act (HIPAA).

However, we recognize the sensitive nature of addiction-related inquiries and treat all personal information with the highest level of confidentiality. We do not collect, store, or transmit Protected Health Information (PHI) as defined by HIPAA.

If you share health-related information with us during a call or through our contact form, we will treat that information as confidential and will not disclose it to any third party without your explicit consent, except as required by law (for example, if there is an imminent risk of harm to yourself or others).

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data transmitted between your browser and our servers. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access — You may request a copy of the personal information we hold about you.
  • Correction — You may request that we correct any inaccurate information.
  • Deletion — You may request that we delete your personal information, subject to any legal retention requirements.
  • Opt-out — You may opt out of analytics tracking by using browser privacy settings or tools such as the Google Analytics Opt-out Browser Add-on.

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, please contact us using the information provided below.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us so we can take appropriate steps to remove that information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us for Privacy Requests

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us: